A problem with your lighting?

Trust ORSTEEL Light’s After-Sales Service. Based in Contes in the Alpes-Maritimes, ORSTEEL Light’s after sales service will respond to you in the shortest possible time.

Please return the following form in your return package

Download the ORSTEEL Light After-sales check sheet

Using the form (on the right), please explain the problem that you are experiencing.

Please enter your product number so that we can process your request as soon as possible.  A picture can speak a thousand words, so please do not hesitate to attach a photo that illustrates your problem.

How do we intervene?

  • Visual analysis following the reception of your photos
  • Recovery of the product under guarantee using a dedicated carrier
  • Analysis by our experts in the factory of the fault encountered
  • Repair under guarantee or after acceptance of an estimate

Your information

Description of the problem encountered